You have 14 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products, earrings and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
Please read the MyGiftGenie returns policy for full terms.